Refund policy

We want you to love your products. If something isn't right, we're here to help.

Returns We accept returns on unopened, unused products within 30 days of the original purchase date. To be eligible for a return, items must be in their original packaging and unused.

To start a return, email us at info@theunshaved.co with your order number and reason for return. We'll respond within 1-2 business days with return instructions.

Once we receive and inspect your return, we'll process your refund to your original payment method within 5-7 business days.

Damaged or Defective Items If your order arrived damaged or defective, please contact us at info@theunshaved.co within 48 hours of receiving your order. Include your order number and a photo of the damage. We'll send a replacement or issue a full refund at no cost to you.

Non-Returnable Items We cannot accept returns on opened or used products for hygiene reasons.

Exchanges We're happy to exchange unopened products within 30 days. Contact us at info@theunshaved.co to arrange an exchange.

Shipping Costs Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.

Shipping policy

Processing Time Orders are processed within 1-3 business days. You'll receive a confirmation email with tracking information once your order ships.

Domestic Shipping (USA)

  • Standard Shipping: $5.00 flat rate, delivered in 5-10 business days
  • Free shipping on all orders over $50

International Shipping We ship worldwide. International shipping rates are calculated at checkout based on weight and destination. Delivery times vary by location, typically 10-21 business days.

Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.

Order Tracking Once your order ships you'll receive an email with a tracking number. You can track your order through the carrier's website.

Lost or Stolen Packages If your tracking shows delivered but you haven't received your package, please contact us at info@theunshaved.co within 7 days and we'll do our best to help resolve the issue.